Privacy Policy

Privacy Policy

Last Updated: April 11, 2026

ELDIDA Timeless Elegance (“we”, “us”, “our”) operates this website, online store, and all related features, tools, content, products, and services (collectively, the “Services”). Our Services are powered by Shopify, which enables us to provide a secure and seamless shopping experience.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or use our Services, make a purchase, or communicate with us. By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.


 

1. Personal Information We Collect

“Personal information” refers to data that identifies or can reasonably be linked to you. Depending on how you interact with our Services, we may collect the following categories:

• Contact Information: name, billing and shipping address, phone number, email address.
• Financial Information: credit or debit card details, payment information, transaction records.
• Account Information: username, password, security questions, preferences, settings.
• Transaction Information: items viewed, added to cart, purchased, returned, exchanged, or cancelled.
• Communication Information: details you provide when contacting customer support or communicating with us.
• Device Information: IP address, browser type, device identifiers, network information.
• Usage Information: how you interact with our website, navigation patterns, timestamps, and activity logs.

 

2. How We Collect Personal Information

We may collect personal information from:

• Direct interactions: when you create an account, place an order, or contact us.
• Automatic technologies: cookies, tracking tools, and device data collected during your use of the Services.
• Service providers: such as payment processors, analytics partners, and logistics providers.
• Business partners or third parties: when they share information with us in accordance with their own policies.

 

3. How We Use Personal Information

We may use your personal information for the following purposes:

A. Providing and Improving the Services

• Processing payments and fulfilling orders
• Managing your account
• Handling returns and exchanges
• Remembering your preferences
• Recommending products based on your activity
• Enhancing and personalizing your shopping experience

B. Marketing and Advertising

• Sending promotional emails, text messages, or mail
• Showing personalized advertisements based on your browsing and purchase history

C. Security and Fraud Prevention

• Authenticating your account
• Detecting, investigating, and preventing fraudulent or malicious activity
• Protecting the integrity of our Services

D. Customer Support

• Responding to your inquiries
• Providing assistance and maintaining our relationship with you

E. Legal Compliance

• Complying with applicable laws
• Responding to lawful requests from authorities
• Enforcing our terms and policies

 

4. How We Share Personal Information

We may disclose your personal information to:

• Shopify, which hosts our store and processes data to support our Services
• Service providers, including payment processors, IT partners, shipping carriers, and analytics providers
• Marketing partners, for personalized advertising and promotional services
• Social media platforms, when you choose to use integrations or widgets
• Affiliates or corporate group entities
• Parties involved in business transactions, such as mergers or acquisitions
• Law enforcement or government authorities, when required by law

 

5. Relationship with Shopify

Our store is hosted by Shopify. Shopify collects and processes personal information to support and improve the Services. Shopify may also use data from your interactions with our store and other Shopifypowered stores to provide enhanced features.

In these cases, Shopify is responsible for processing your personal information.
To learn more about Shopify’s practices or your rights, visit the Shopify Consumer Privacy Policy or the Shopify Privacy Portal.


 

6. ThirdParty Websites

Our Services may contain links to external websites or platforms. We are not responsible for the privacy, security, or accuracy of information on those sites. Any information you share on thirdparty platforms may be visible to other users.


 

7. Children’s Data

Our Services are not intended for use by children. We do not knowingly collect personal information from individuals under the age of majority in their jurisdiction.


 

8. Security and Data Retention

While we implement appropriate security measures, no system is completely secure. Information transmitted online may not be fully protected during transfer.

We retain personal information only as long as necessary to:

• operate your account
• provide the Services
• comply with legal obligations
• resolve disputes
• enforce our policies

 

9. Your Rights and Choices

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request deletion of your personal information
• Request correction of inaccurate information
• Receive a copy of your data (data portability)
• Manage marketing preferences, including opting out of promotional emails

We may verify your identity before processing your request. You may also authorize an agent to act on your behalf, subject to verification.


 

10. Complaints

If you have concerns about how we handle your personal information, you may contact us using the details below. Depending on your region, you may also have the right to file a complaint with your local data protection authority.


 

11. International Data Transfers

We may transfer, store, or process your personal information outside your country of residence. For transfers from the EEA or the UK, we rely on recognized legal mechanisms such as Standard Contractual Clauses.


 

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The “Last Updated” date will be revised accordingly.


 

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, you may contact us at:

Phone: +599 796 5565
Email: info@eldida.store